Live Video Buffering

Last updated on Apr 23, 2020 @ 3:30 pm

Are you having trouble with live video buffering? We are sorry. We use a specialty streaming service that allows us to have the lowest amount of delay between teacher & student available on the internet. There is only about 1/2 a second delay between the teacher and viewer. The reason our classroom is setup like this is to allow natural student / teacher interaction, kind of like a video conference call.  Here are a few tips to getting the best experience out of our Classroom:

What browser should I be using?

Please use Google Chrome on any device. Safari and Edge seem to have issues being able to playback our stream.

What Causes Buffering?

Buffering is almost always caused by spotty local WiFi signals. The stream is only sending 2Mbits per second worth of data, which any modern connection should be able to handle with out any issues. If you are at the edge of your WiFi or on an older device, the issue is usually the data transfer between Router and user Device. These issues can be compounded by high amounts of traffic on a local network. If you have family members streaming video or gaming in your house, your Router might not be able to process that much traffic at once.

How can I fix playback issues?

Figuring out what is causing the problem is the first step. A few things to try are moving closer to the router, check if your family is using a lot of bandwidth, try a wired connection, try connecting with your phone, and if none of these help- please let us know in the Tech Support forum in the lounge.

See Parent Documentation: Classroom
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